GENERAL TERMS AND CONDITIONS

  1. Our prices and offers are non-binding on our part. In the case of changes to costs of salaries and materials, we reserve the right to adjust them.
  2. Commitments entered into by our representatives and staff are only valid after a complementary and written confirmation, signed by a manager, has been sent to the buyer.
  3. All goods are taken delivery of and accepted in our warehouses, and are transported at the risk of the addressee, even in the case of free delivery.
  4. If the goods delivered are not in line with the specifications, customers are asked to immediately make a complaint to the driver on delivery and state their findings on the delivery receipt. Complaints are not valid if the customer has signed for correct delivery.
  5. Delivery times are provided for information only and may not be used as a claim for compensation if delivery is late. Late delivery equally does not entitle customers to refuse the goods ordered, unless there is a written cancellation accepted by us.
    We may also deliver partial orders. The agreed quantity of goods to be delivered may differ by a margin of 10%. In the case of special production, the margin could even be 20%. (Special production means items for which customers have set out special conditions in terms of materials or method).
  6. Every sale is closed subject to good references, and we are entitled at any time over the course of the agreement to ask for sufficient guarantees of proper performance.
  7. In the case of orders under €500 (excl. VAT), we add a €25 admin fee.
  8. Any cases of force majeure or scarcity of raw materials entitle us to refuse an order or postpone its fulfilment.
  9. Our invoices are payable on receipt in Sint-Niklaas on the date. Any sums not paid on the due date shall automatically accrue statutory interest of 1.5% per month of delay without requiring prior notice of default. The buyer shall pay any expenses associated with returns or receipts. In addition, an increase of 20% to the unpaid invoice amount will be applied automatically and with no prior notice of default, with a minimum of 40 euros.
  10. In the case of suspension of payments, we reserve the right to either cancel the sale or suspend the delivery and, in any case, to require immediate payment for the delivered goods.
  11. Deliveries only occur on accessible roads. The buyer must unload the goods.
  12. No comments regarding the quantity, type, form or quality will be accepted more than eight days after receipt of our dispatch note.
  13. As a general rule of quality, the applicable standards in the industry regarding quality, size and quantity apply. Colour tolerance of a printed item between the sample and delivered product may not be a reason for refusal as long as the product falls within the printing standards that
    apply.
  14. Any defect identified in our delivery may not extend beyond replacement of the delivered goods. The goods to be replaced remain our property and any transport costs outside the city/town must be paid by the buyer.
  15. If after a delivery has been fulfilled, one of our representatives identifies that it has been damaged, either through carelessness or other reasons, the customer must pay any costs. In the case of disputes regarding the responsibilities of our customers, we are entitled to appoint an expert
    to determine this.
  16. Communicating quality issues does not justify suspension of payments or cancellation of the invoice due.
  17. Designs, moulds, drawings, printed images and clichés ordered by us and paid for by the customer remain our property (intellectual and otherwise) unless otherwise agreed in writing.
  18. In the case of retrieval of goods in good condition, a depreciation of 25% is applied to cover any costs incurred.
  19. Retention of title: the goods delivered remain our property until the time of full payment of outstanding balances. In the event of payment default, we will collect our goods at the buyers’ cost.
  20. If one or another clause of these terms & conditions is null and void, all other clauses remain fully applicable.
  21. In the event of a dispute, the Court of Sint-Niklaas has sole jurisdiction.